Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide.  Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.  Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, SunSetter and Mecho.  We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners, and associates. 

Mission – Drive Shop-at-Home Services with our Retail Partners

The purpose of the Design Consultant is to work closely with our big box retail partners and their Shop-at-Home program leads to close sales for custom shutters, blinds, and shades.  The Design Consultant will use their passion for interior design and décor to help consumers find the perfect window covering solution for their home while providing a best experience. This role requires frequent travel within an assigned territory.

Objectives

85% - Travel to customer homes to conduct In-Home sales consultations while assisting and educating customers with the best window covering selections for their home – facilitate the in-home quoting and selling process. Finalize sales by submitting order on behalf of customers.

• Promptly respond to retailer leads for customers seeking in-home consultation
• Promote window treatment solutions in the home of customer by assisting customer in determining styles and sizing needed to fulfill needs
• Demonstrate and sell high-quality window treatment solutions, including options and upgrades
• Use our proprietary software to provide quotes in the home to gain a commitment in closing the sale
• Complete rough and final measures to be able to quote and submit finished orders
• Work closely with Installers to complete the shop at home lead

10% - Work closely with Big Box Retailers – Associates, Store and Dept. Managers, District and Regional Managers in educating, motivating and training staff in our programs

• Manage store associate expectations of the process
• Train store associates on qualifying consumers for in home service
• Drive consumer leads through selling events, presentations, etc.
• Recognize store associates for high quality leads and conversion performance

5% - Communication and Planning

• Regularly communicates with cross functional teams within Springs Window Fashions
• Evaluate local action plans and strategies to achieve key results
• Report on progress against action plans and results

Education and Experience

• High school diploma, GED or equivalent preferred
• Minimum requires 1 to 3 years of previous related work experience
• May require local licensing in some municipalities

Knowledge, Skills, and Abilities

• Inspiring and persuasive communication/presentation skills, with the ability to influence a broad range of people and personalities
• Excel in high-pressure work environment that demands careful and meticulous attention to detail with emphasis on multi-tasking and prioritizing
• Some experience on color in the home and love of interior design; previous window treatment experience a plus
• Consumer expectation setting and managing the consumer shop at home experience. Must have excellent soft personal skills in addition to selling and window covering knowledge
• Ability to assess jobsite and identify most appropriate solutions (squareness of windows, installation or operating obstacles, application conditions, etc.)
• Proficient with MS Office, mobile devices, email, CRM and the ability to learn and use new apps.
• Ability to use a tape or digital measure and provide accurate dimensions for quoting and ordering

Travel

• Travel Percentage: 95%

Behavioral Competencies

Ensures Accountability

• Holding self and others accountable to meet commitments

Drive Engagement

• Creating a climate where people are motivated to do their best to help the organization achieve its objectives

Instill Trust

• Gaining the confidence and trust of others through honesty, integrity, and authenticity

Drive Results

• Consistently achieving results, even under tough circumstances

Consumer/Customer Focus

• Building strong customer relationships and delivering on customer-centric solutions