Springs Window Fashions

  • Manager Commercial Services

    Job Locations US-WI-MIDDLETON
    Requisition ID
    # of Positions
  • Description

    Springs Window Fashions has been part of the window treatments industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide.  Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.  Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, SunSetter and Mecho.  We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners, and associates.


    This position is responsible for driving the sales of the SWFcontract division by providing exceptional services and support to customer base, key influencers, end users, and sales team. The individual will manage a team of Inside Sales Reps to support SWF Contract business activities to accomplish sales and customer partnership objectives. This position will work closely with the Sales Director and Marketing Director to align on projects, priorities, IBP forecast, and workforce planning.


    30%- Drive Sales Growth – by managing and aligning the key external services for the SWFcontract division

    • Drive Regional Sales Growth via Inside Sales Managers
    • Direct Inside Sales Managers to focus on maximizing revenue growth in their assigned region
    • Prioritize accounts to call on and work with
    • Manage overall dealer list – which accounts are inside vs. field sales
    • Leverage data: ProQuote, Sales reports, Quote reports, CRM
    • Use segmentation / loyalty program to determine resource investment, priority and focus
    • Work with customer service to ensure that orders, order status, remakes, OOS requests, and customer complaints are handled in a timely manner.
    • Help drive marketing programs within a region – from list preparation to follow up and follow through, tracking, and reporting
    • Help sales team and customers work through situations as they arise (material holds, supplier situations, capacity constraints.)
    • Provide leadership and direction to Application Engineering team (WI and PA)
    • Use KPIs and service metrics to drive resources and priorities
    • Manage the mix of work to align with service and revenue goals
    • Continue to track results, document best practices, and improve processes to get SWFcontract onto specifications for both new projects as well as substitution requests on existing projects
    • Generate high quality sales leads through web-based services (Blue Book), and via relationships with key channel partners

    50%- Specifications Manager

    • Support 1 or more sales regions with specifications, sales leads, and substitution requests
    • Generate specifications on key projects in conjunction with sales managers
    • Communicate competitive environment and bid requests within region to Director of Commercial Sale
    • Respond to sales, dealer and architect’s requests in a timely fashion, and per established processes
    • Help drive marketing programs within a region – from list preparation to follow up and follow through, tracking, and reporting

    20%- Administrative

    • IBP - Ownership of data collection, analysis and reporting for assigned functional areas
    • Expense reports and department budget management
    • Workforce planning, vacations, personnel development, training
    • Submit monthly reports, etc., on a timely basis
    • Checks satisfaction of internal customers through use of quality tools and Customer/Supplier metrics




    Education and Experience

    • A Bachelor's degree is required, preferably in Business or a related field
    • 5+ years experience professional sales experience
    • 5+ years experience in sales management in the interior products industry or in the commercial market


    Knowledge, Skills and Abilities

    • Strong leadership, analytical and problem solving skills
    • Ability to oversee and manage multiple projects and deadlines
    • Excellent written, verbal and presentation skills
    • Ability to handle complex customer requests in a professional and effective manner


    Behavioral Competencies

    Ensures Accountability

    • Holding self and others accountable to meet commitments

    Drive Engagement

    • Creating a climate where people are motivated to do their best to help the organization achieve its objectives

    Instill Trust

    • Gaining the confidence and trust of others through honesty, integrity, and authenticity


    Drive Results

    • Consistently achieving results, even under tough circumstances

    Manage Ambiguity

     -   Operating effectively, even when things are not certain, or the way forward is not clear

    Decision Quality

     -    Making good and timely decisions that keep the organization moving forward

    Develop Talent

    -      Developing people to meet both their career goals and the organization’s goals

    Plan and Align

    -      Planning and prioritizing work to meet commitments aligned with the organizational goals


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