• Credit Specialist

    Job Locations US-WI-MIDDLETON
    Requisition ID
    # of Positions
  • Description


    Springs Window Fashions is looking for a customer service focused team player for a Credit Specialist to join the Credit & Collections team.  This well-established group has a great reputation for a positive and fun culture, stability and providing their employees with the right resources to get the job done. 


    We’re seeking an experienced professional with strong communication skills, excellent follow up and attention to detail to join a growing organization and team. 



    Job Purpose



    This role is responsible for analyzing the paying habits of customers who are delinquent in payment of invoices and collect charge-backs.


    Job Duties

    • Review files to select delinquent accounts for collection efforts. Conduct follow up calls as necessary to collect past due outstanding invoices.
    • Collect chargebacks.
    • Conduct financial risk analysis to determine and monitor account credit risk within assigned portfolio.
    • Work closely with customers, sales, finance, and customer service to keep team updated on status of respective customer portfolio.
    • Evaluate customer records and recommend action to be taken for credit risk accounts.
    • Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings.
    • Assist manager in developing credit ratings and credit lines for customer base assigned
    • Create and maintain credit databases on activity in customer account base assigned. Includes updated information in system every time contact is made with the customer.
    • Review and resolve credit held orders daily.
    • Provide backup coverage for other collection analysts. 



    Education and Experience

    Minimum Education Required:Associates degree

    Minimum Job-Related Experience Required: 3 years of relevant/related work experience

    Preferred Education and Experience: Four year degree with analytical skills


    Knowledge, Skills and Abilities

    • Accomplished user Microsoft Office (Excel and Word)
    • Strong written and verbal communication skills
    • Excellent organizational skills
    • Very detail-oriented
    • Strong analytical skills required
    • Experience with SAP a plus


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