• Designer Inside Sales

    Job Locations US-WI-MIDDLETON
    Requisition ID
    # of Positions
  • Description

    Job Purpose

    Responsible for growing sales of assigned accounts and developing relationships with current and potential dealers/franchisees via telephone.



    Job Duties

    - Call on window covering dealers/franchisees as assigned by your Sales Manager. Build and maintain positive business relationships and assist in growing account sales of SWF products

    - Assist the customer with product and pricing questions

    - Contact customer proactively to sell sampling and discuss the benefits of using our products for current projects

    - Schedule and maintain call cycle

    - Consistently handle customer complaints with diplomacy, tact and understanding to maintain customer loyalty

    - Keep accurate up-to date records

    - Database of account call information

    - Communicate competitive information acquired through customer interaction to your Sales Manager

    - Participate in training sessions and sales meetings to share customer and product knowledge, and understanding of company operations.


    Education and Experience

    Minimum Education Required: High School diploma or equivalent

    Minimum Job-Related Experience Required: Minimum 4 years of inside sales experience.


    Preferred education and experience: Four years of SWF Inside Sales experience.  Associate degree or comparable education or comparable business experience is preferred.  Previous training and/or mentoring experience required.  Preference for someone who has taken how-to-train classes.  Experience training, mentoring, servicing or selling.


    Knowledge, Skills and Abilities

    - Excellent oral and written communication skills (written, oral, listening, approachable)

    - Good decision making and judgment

    - Good analytical skills

    - Ability to effectively communicate via telephone

    - Ability to interface with all levels of the organization

    - Ability to maintain confidential information

    - Excellent knowledge of company systems

    - Thorough knowledge of products, display and merchandise materials, policies and procedures and the ability to communicate this knowledge by phone.

    - Outgoing personality - even tempered, aggressive, sincere, and friendly

    - Ability to multi-task effectively and perform well in a fast paced environment

    - Ability to prioritize and balance multiple assignments/strong organizational and planning skills


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