• Customer Service Representative - part time

    Job Locations US-PA-WILLIAMSPORT
    Requisition ID
    # of Positions
  • Description

    Job Summary

    Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 29.5 hours per week, the average shift length is 6 hours scheduled anytime between 10 a.m. - 8 p.m. during the week.  Saturday hours may be part of the work schedule (9:30 a.m. - 6 p.m.).


    Job Duties

    • Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as:
      • Entry of multiple order types (initial, remake, repair parts etc.)
      • Change/cancel/Out of Spec requests and order statuses
      • Issuing credits (85%)
    • Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
    • Complete other related duties as assigned by Supervisor. (5%)


    Education and Experience

    • High school diploma required
    • Minimum one year combined customer service experience and/or related education
    • Personal computer exprience

    Knowledge, Skills, and Abilities

    • Excellent communication skills (written, oral, listening, approachable)
    • Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently
    • Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
    • Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.
    • Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
    • Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
    • Utilizes established processes/procedures efficiently in daily work flows
    • Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
    • Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current

    Physical Requirements

    • Working conditions are normal for an office environment


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