Customer Service Representative - part time

US-PA-MONTGOMERY
Requisition ID
2017-3642
# of Positions
1

Description

Job Summary

Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 29.5 hours per week, the average shift length is 6 hours scheduled anytime between 10 a.m. - 8 p.m. during the week.  Saturday hours may be part of the work schedule (9:30 a.m. - 6 p.m.).

 

Job Duties

  • Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as:
    • Entry of multiple order types (initial, remake, repair parts etc.)
    • Change/cancel/Out of Spec requests and order statuses
    • Issuing credits (85%)
  • Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
  • Complete other related duties as assigned by Supervisor. (5%)

Requirements

Education and Experience

  • High school diploma required
  • Minimum one year combined customer service experience and/or related education
  • Personal computer exprience

Knowledge, Skills, and Abilities

  • Excellent communication skills (written, oral, listening, approachable)
  • Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently
  • Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
  • Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.
  • Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
  • Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
  • Utilizes established processes/procedures efficiently in daily work flows
  • Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
  • Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current

Physical Requirements

  • Working conditions are normal for an office environment

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