Provide leadership, support, participation, and facilitation to the organization’s performance-excellence, VOC, and process improvement efforts using quality management principles. Provide leadership and direction for Quality Service associates. Ensure the development and implementation of effective quality plans and process control plans for both internal and external processes. Provide support to Engineering in new-product development projects. Support the organizational needs and values required to achieve Best Experience (VOC, VOA and VOP).
Deploy Quality Tools
•DMAIC methodology (define, measure, analyze, improve, control)
•Data management and root cause analysis
•Reliability / repeatability (Gage R & R)
•Teach and coach Quality tools use to Quality team
•Develop & implement process auditing / measurement systems for internal / external processes
•Checks satisfaction of internal / external customers through use of quality tools and Customer/Supplier metrics
•Enable and support the Total Training Plan, work instructions and procedure creation and control, and Teaming Systems in the facility
•Document control management
•Kaizens – lead and participate in kaizens
•Deploy lean tools (Identifies waste and rework and deploy plan to improve/solve them)
•Uses teaming approach to get things done, supports process teams on both quality and process improvements
•Support and track step 6 and 7’s from team process improvements.
•Engages in resolving customer remake and listening post concerns.
•Follows up with internal and external customers to ensure resolution is effective
•Establishing key quality characteristics that assure value stream is effective.
Establishing key quality characteristics that assure value stream is effective.
Participates in corporate Product line teams and global SWF quality system teams to ensure plant compliance
Be a corporate resource to CS, Product engineering, others to resolve individual quality issues on a per customer basis
Education and Experience:
Minimum - Bachelor's degree in a technical discipline; 4-7 years’ relevant work experience, 5 years Quality management at the Plant level.
•ASQ Certification in Quality Engineering or Management
•Certified Green Belt
•Consumer products quality and process improvement experience
•Experience in resolving customer issues including direct engagement by phone
•Experience in dealing with internal and external suppliers and resolving issues at all levels
•Experience in training, and coaching teams on the production floor
Knowledge, Skills and Abilities:
•Must be bilinugal (English/Spanish)
•Effective written and verbal communication skills.
•Proven ability to lead through teams as well as be effective team members of a facility management team.
•Knowledge of the application of statistical tools for problem solving, process measurement, process control, and process improvement (for example: SPC, Design of Experiment, Process Capability, and Gage R&R).
•Working knowledge of Minitab statistical software (or similar) and adept with Microsoft Office products (including MS-Word, Excel, Power Point, Access, and Projects).
•Experience in quality management systems and Total Quality Management concepts.
•Be able to learn SWF tools of VOC. Listing post, Frontier, Remake Database, and Audit Database.
•Must be able to plan and direct own work with minimal direction from the others.
•Lean Manufacturing tools.
Desired Skills: ISO 9001 Quality Management Systems. 100% Bilingual in both Spanish and English