Job Purpose:

Ensure training processes are in place and followed to achieve a quality product for the customer. Coordinates the Total Training Plan (Process Manuals & Certification Process). Participates in problem solving related to product quality. Support the organizational needs and values required to achieve Best

Job Duties:

Coordinate and execute training of associates. (45%) �Develop and provide initial orientation of new or transferred associates, which includes safety Must-Know training. �Develop and provide Safety Must Knows training. �Ensure proper training of associates including follow-up �Owner (develop, maintain and ensure proper use) of Departmental Process Manual(s). �Create and revise work instructions, procedures and forms. �Perform random and/or regular specification Layered Process Audits and other audits. �May perform customer on-demand audits, as necessary. �Work with team leaders to schedule training certification events. �Conduct & coordinate mini- trainings initiated thru changes to process �Conduct RF unit training/maintenance Support Q@S program. (45%) �Develop/manage employee Certification process �Know, gather and understand department Quality metrics. �Maintain department cross-training matrix �Perform root cause analysis on remakes and drive improvement. �Work with engineering to resolve process or product issues. �Retrain/work with associates to eliminate errors and remakes. �Participate in department/group management meetings. �Able to gather, sort, graph and present Quality data for month end. �Able to initiate and complete the reject process. �Able to present Q@S meetings for team leaders and/or associates. �Audit Control Plans Provide miscellaneous support. (5%)Create presentations for miscellaneous meetings. �May serve as back-up in production capacity. �Complete other projects, as necessary. �Able to work with Vendors on quality issues �Help maintain 6S program in department Maintain clean and safe work environment. (5%) "Follow 6S procedures to maintain work environment in a neat and orderly condition. �Follow safety policies and procedures. Attend regularly-scheduled safety meetings. �Attend daily huddles and other meetings to ensure smooth flow of communication. �Work all required overtime

Education and Experience:

Required:

-High School diploma or equivalent

-Must be bilingual, English/Spanish (written and spoken)

-Strong communication skills

-Must be able to learn all of the jobs in department

-Must be able to work flexible hours to cover multiple shifts and departments

-Must have good computer skills

-Must be able to prioritize and manage time wisely

Preferred:

-Minimum of 2 years of experience in the department

-Thorough understanding of Quality at the Source

-Ensures quality by: �Clearly defining and utilizing processes in daily work �Understanding SFW team structure, roles and responsibilities �Integrating process methodology into daily work; 5S, 6D, Q@S etc �Looking for innovative ways to streamline work processes across the division �Able to identify Quality gaps �Establishing forums to share best practices �Using department and company scorecard and other metrics �Measuring own work to plan and reports out at a micro and macro level