The Best Experience Company
Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!
Job Purpose
The Key Account Manager (KAM) is responsible for driving long-term profitable growth and achieving budgeted sales and profit objectives across assigned customer accounts. This role requires developing a deep understanding of customer needs, market dynamics, and competitive positioning to strategically grow the business through fact-based selling, assortment management, pricing, promotions, and partnership development.
The KAM will lead customer relationships, collaborate cross-functionally, and utilize data-driven insights to maximize market share, sales growth, and profitability while delivering best-in-class customer support and execution.
Key Responsibilities
Customer & Business Development
- Develop and execute long-term account strategies aligned with SWF business objectives and growth initiatives
- Build strong relationships with customers and internal cross-functional partners including Product Management, Marketing, Supply Chain, Customer Service, Field Support, Finance, and Operations
- Evaluate customer needs and identify profitable growth opportunities through assortment, pricing, promotions, merchandising, and new product initiatives
- Develop fact-based recommendations utilizing financial data, POS trends, competitive insights, and shopper behavior analytics
- Maintain extensive knowledge of customer assortments, category performance, market share shifts, competitive activity, and pricing strategies
- Support development of business cases, presentations, and strategic recommendations for both internal and external stakeholders
- Support and maintain planograms and in-store merchandising execution in partnership with account coordinators and field teams
Omnichannel & E-Commerce Management
- Strong understanding of e-commerce fundamentals, online merchandising principles, and omnichannel retail execution
- Experience managing and maintaining product content within customer backend systems and retailer portals
- Ability to troubleshoot online assortment, pricing, imagery, and content issues to ensure a seamless customer experience
- Strong attention to detail with the ability to manage large assortments, SKU accuracy, pricing integrity, and execution timelines across online platforms
- Comfortable working in fast-paced environments with frequent system updates, promotional changes, and evolving retailer requirements
Sales & Financial Ownership
- Own achievement of budgeted sales and profit objectives for assigned accounts
- Monitor performance against forecasts and adjust strategies as needed to achieve objectives
- Lead and support initiatives designed to drive sales growth, including promotional programs, pricing strategies, product launches, field support initiatives, and omnichannel marketing efforts
- Help negotiate promotional programs and customer agreements to maximize sales and profitability
- Continuously gather and share marketplace intelligence related to products, competitors, consumers, pricing, promotions, and industry trends