Company Overview

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 8,000 associates and 18 locations worldwide.  Our custom window treatments are available under the Bali, Graber, Sunsetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. 

Our company has invested heavily building capabilities the last three years to become a leader in product innovation.  As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates.

We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor.  Despite COVID, our company is experiencing high growth as consumers spend more time at home and want to redecorate. 

Job Purpose

Under the direction of the Production Supervisor, be the first point of contact, support, and direction for designated associate group.

Job Responsibilities

• Maintain and update all metrics/team boards for process teams  

• Assist with data collection and spreadsheets  
• Assist with any team training or coordination of team training required including assembling training materials 
• Attend process team meetings as needed to provide general support.  
• Assists in evaluating team effectiveness.  
• Facilitates and leads selected training and development for associates and teams as needed.  

• Act as a process team facilitator, utilizing team facilitation tools and techniques, when needed.  
• Provide support for the organization of new teams (charter, metrics, agenda, meeting minutes creation)  
• Integrates quality at the source thinking and activities in daily, individual, team and project work. (Applies to all job duties 100%)  
• Utilizes quality/process tools and methodology in daily individual work  
• Utilizes quality/process tools and methodology on teams  

• Defines and documents individual processes within sphere of control  
• Ensures that others are trained as back-ups on (processes) within the area/department e. Improves processes within sphere of control  
• Identifies waste and rework and enacts plan to improve/solve  
• Checks satisfaction of internal customers through use of quality tools and Customer/Supplier metrics 

Education and Experience

• Minimum Education: High school diploma or equivalent 
• Minimum Experience: Proven ability to train others, proven skills using Microsoft Office suite (Word, Excel and PowerPoint) 
• Preferred Education/Skills: Foundation in training (i.e., train the trainer or quality certification), Bi-lingual (English/Spanish) preferred 
• Team facilitation skills and the ability to train associates using developed training materials. 

Knowledge Skills and Abilities 

• Strong organization and record-keeping skills are required. 
• Strong applied written and verbal communication skills. 
• Ability to work with associates at various levels within the company. 
• Computer skills are required. Microsoft Word, Excel and Power Point experience. 
• Ability to work varying schedules in the Victoria facility as needed. 
• Attention to detail is required. 
• Ability to complete tasks with minimal supervision. 
• Ability to work well with others. 

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement