Position Summary

The Senior End-User Computing (EUC) Engineer is a technical expert responsible for designing, implementing, and maintaining the organization’s global end-user environment, including physical and virtual desktops (VDI), laptops, mobile devices, software deployment, and collaboration tools. This role ensures that devices, operating systems, and related software are deployed securely and optimized for performance while providing technical leadership, advanced troubleshooting, and lifecycle management. Senior EUC Engineer also works closely with IT teams to drive automation, process improvements, and innovative solutions that deliver a seamless, secure, and efficient user experience.

Key Responsibilities

• Develop and maintain standard and secure operating system configurations and images for desktops and laptops.
• Automate deployment processes using RMM tools such as Microsoft Endpoint Manager (Intune/SCCM), Quest KACE, NinjaOne, or Nable.
• Own Active Directory, M365 Entra, and Group Policy to ensure secure, efficient, and standardized environments.
• Automation & Scripting: Utilize scripting and automation tools to streamline tasks, such as software deployment and system configuration. 
• Manage OS and application patching to ensure compliance with security standards.
• Security: Implement and maintain endpoint security best practices to protect user devices and data. Ensure end-point vulnerability management.
• Package and deploy software applications across the enterprise.
• Maintain application compatibility and resolve deployment issues.
• Oversee hardware refresh cycles and maintain asset inventory.
• Provide Tier 3 support for complex computer-related issues and lead the investigation and resolution of incidents.
• Collaborate with helpdesk and infrastructure teams to resolve escalated incidents.
• Create and maintain technical documentation, SOPs, and knowledge base articles. Identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions.
• Ensure compliance with IT policies and industry best practices.

What we're looking for

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 10+ years in desktop engineering or endpoint management roles.
• Hands-on experience with Microsoft Endpoint Manager (Intune/SCCM), Active Directory, Group Policy, and CIS system configuration benchmarks.
• Advanced skills in RMM (Remote Monitoring & Management) tools, ITSM (IT Service Management) platforms, and ITIL-based environments.
• Show you have a Level 3 service management framework qualification and demonstrate knowledge of the life cycle and capability elements of ITIL 
• Strong knowledge of Windows OS (Windows 10/11) and Microsoft 365 environment.
• Familiarity with scripting languages (PowerShell preferred).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Exceptional customer care skills and a focus on delivering a seamless user experience.
• Communication: Strong ability to communicate technical information clearly to users and stakeholders.
• Collaboration: Ability to work effectively with IT teams, vendors, and other business units.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation abilities.

Preferred Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation
• CompTIA A+ or equivalent

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.