Company Overview:

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have 6,000 associates with locations in North America, Europe, and Asia.  Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms, and showcased in large commercial buildings.

Our company has made significant investments to become a leader in product innovation.  As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates.  We are bringing new innovations to the market at an accelerated pace and have a variety of offerings to consumers who want to improve their home décor.  

Position Summary

The Manager – Product Safety and Compliance is the organization’s primary authority for product safety and compliance across all consumer goods. This role ensures that products meet or exceed all applicable U.S. and Canadian laws, regulations, and standards—including those governing chemical composition (e.g., PFAS, flame retardants), voluntary and mandatory safety standards, and emerging requirements. The Manager leads the Product Safety Team (PST), drives cross-functional initiatives, and manages compliance programs that safeguard consumers and the company’s reputation. This position requires strategic vision, hands-on execution, and the ability to influence and collaborate across departments.

Key Responsibilities:

Program Leadership & Oversight

• Develop, implement, and continuously improve the Product Safety and Compliance Program, integrating safety and regulatory compliance throughout the product lifecycle.
• Chair the Product Safety Team (PST), convening meetings for escalated issues and driving cross-functional collaboration.
• Serve as the primary liaison to regulatory agencies (e.g., CPSC, Health Canada, EPA, state authorities) on product safety and compliance matters.
• Maintain expert knowledge of all relevant product safety laws, chemical regulations (PFAS, flame retardants), and voluntary/mandatory standards in the US and Canada.

Compliance Management

• Oversee compliance with federal, state, and provincial laws regulating product composition, labeling, and safety (including emerging chemical restrictions).
• Monitor regulatory changes and industry trends; assess impact and update policies and procedures accordingly.
• Lead or support product risk assessments, hazard analyses, and compliance reviews for new and existing products.
• Manage documentation, technical files, and compliance records to ensure audit-readiness and regulatory reporting.

Incident Intake, Investigation & Reporting

• Oversee intake and classification of product safety and compliance concerns from employees, customers, and other channels.
• Direct or delegate investigations of safety and compliance incidents, coordinating with Customer Service, Engineering, Legal, and external experts.
• Determine reportability of incidents and prepare regulatory filings within statutory timelines.
• Recommend and manage stop-sale actions, recalls, and remediation as required.

Training, Communication & Culture

• Develop and deliver training on product safety and compliance for relevant personnel.
• Update guidance materials and escalation procedures; promote a culture of proactive reporting and compliance.
• Communicate compliance requirements and safety expectations to internal and external stakeholders.

Metrics & Continuous Improvement

• Track and report safety and compliance metrics (incident types, trends, closure timelines, audit results).
• Lead regular reviews of program performance and drive continuous improvement initiatives.

Project Management & Cross-Functional Leadership

• Lead and manage cross-functional projects to address product safety and compliance challenges.
• Influence and motivate teams without direct authority; build consensus and drive accountability across departments.
• Manage resources, timelines, and deliverables for compliance initiatives, adapting to changing priorities and regulatory landscapes.

Education and Experience

• Education Required: Bachelor's degree in Engineering, Chemistry, Quality Assurance, Legal Studies, Risk Management, or related field
• Minimum 5 years experience in product safety, regulatory compliance, or risk management in consumer goods
• Required:
  • In-depth knowledge of CPSC and Health Canada and regulations
  • Demonstrated project management skills, including planning, execution, and cross-functional collaboration
  • Excellent interpersonal and communication skills; proven ability to lead through influence
  • Strong Analytical, investigative, and organizational skills; attention to detail
• Preferred:
  • Experience in consumer product manufaturing or home furnishings
  • Familiarity with incident tracking software, compliance databases, and recall coordination
  • Familiarity with EPA, and state chemical regulations (PFAS, flame retardants, etc.)
  • Working knowledge of ISO 10377:2013 (Consumer product safety - guidelines for suppliers) or similar frameworks
  • Experience with sustainability, environmental compliance, and chemical management programs

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.