National Manager of In-Home Sales and Services

Company Overview 

Springs Window Fashions has been a leader in the window treatments industry since 1939. Headquartered in Middleton, WI, we operate across 15 locations in North America with a team of over 6,000 associates. Our diverse portfolio of brands—including Bali, Graber, SunSetter, and Mecho—can be found in major retailers, designer showrooms, and commercial spaces worldwide. As a privately owned company, we are committed to delivering The Best Experience—for our consumers, channel partners, and associates—through innovation, quality, and exceptional service. 

Job Summary 

The National Manager of In-Home Sales and Services is responsible for managing the sales and product installation function across consumer homes throughout the U.S. This includes screening, hiring, training, and contracting qualified design consultants and window covering installers, ensuring sales attainment, consumer engagement, and high-quality installations within predetermined lead times and cost parameters. The role requires strong leadership, technical aptitude, and cross-functional collaboration to deliver an exceptional customer experience. 

Job Responsibilities 

• Design Consultant Management (35%) 
  • Establish and maintain a national network of field sales managers and qualified window treatment design consultants. 
  • Screen, interview, and select field managers and design consultants as needed to maintain high staffing levels and program performance 
  • Optimize design consultant coverage model to align to lead volume and retail partner saturation. 
  • Monitor design consultant sales and consumer interaction performance and implement development plans or terminate as needed. 
• Installer Network Management (35%) 
  • Establish and maintain a national network of field service managers and qualified individual installers and/or installer agencies. 
  • Screen, interview, and select field managers and installers as needed to maintain high staffing levels and program performance  
  • Optimize installer coverage model to align to lead volume and retail partner saturation. 
  • Negotiate all aspects of installation contracts to ensure quality, timeliness, and cost-effectiveness. 
  • Monitor installer performance and implement development plans or terminate contracts as needed. 
• Training & Process Development (10%) 
  • Partner with training team to develop and maintain comprehensive training programs for design consultants and installers covering: 
  • Consumer in-home sales and interaction 
  • Proper documentation of the product contract 
  • Installation services agreements 
  • Consumer approval letters 
  • Service and warranty work orders 
  • Align training with field sales and customer service programs and policies. 
• Cross-Functional Coordination (10%) 
  • Collaborate with National Account Teams, Customer Service, Manufacturing, Marketing, Sales, and Service Excellence teams. 
  • Ensure accurate coordination of sales, measure, install, and service requests between customers and installers. 
  • Drive sales and service KPIs, on-time completion, and customer satisfaction. 
• Reporting & Support (10%) 
  • Assist Sales Enablement and Customer Service in developing and monitoring management reports to track design consultant and installer productivity. 
  • Maintain design consultant and installer databases, develop sales and installer field kits, and consumer worksheets. 
  • Administrative & Strategic Duties 
  • Prepare and deliver presentations as needed. 
  • Manage budgeting and personal travel expenses. 

The annual base/hourly wage for this position is reasonably expected to be between $100,000.00/year and $130,000.00/year.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

This position is eligible for a quarterly bonus of 20% of eligible wages in accordance with the terms of the Company’s Sales Incentive Plan.  

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance,  vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time (pro-rated for 2025 based on start date), eleven paid holidays per year, and one paid volunteer day off per year.   

This posting is anticipated to remain open until a qualified candidate is hired.   

Requirements 

• 10 years of leadership experience required 

• Effective leadership skills in a remote working environment 

• Excellent ability to work collaboratively across departments including customer service, sales, marketing, and manufacturing 

• Strong executive acumen and oral and written communication skills 

• Sound judgment and discretion in managing professional relationships 

• Basic knowledge of in-home consultation, sales, installer negotiations and contract management 

• Technical skills and mechanical aptitude related to product sales and installation; shutter installation experience preferred 

• Proven project management skills 

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software 

• Ability to travel frequently via commercial transportation (25-30% travel required) 

• Strong telephone and voicemail management skills 

• Capable of working independently with minimal supervision 

• Able to operate small office equipment 

• Valid Driver’s License required 

How We Work to Deliver a Best Experience: Our Culture 

Our Core Value: We do the right thing, always 

Our Seven Cultural Behaviors 

• Empowerment - We trust our people. 

• Ownership - We take 100% responsibility for our roles actions, and results. 

• Leadership - We all lead by example and talk direct with respect (DWR). 

• One Team - We are One Springs Team. 

• Customer First - We consider our customers' needs before every decision. 

• Continuous Innovation - We are constantly learning, innovating, and improving. 

• Speed - We define priorities and operate with a sense of urgency and eligibility.