Company Overview 

Springs Window Fashions has been a leader in the window treatments industry since 1939. Headquartered in Middleton, WI, we operate across 15 locations in North America with a team of over 6,000 associates. Our diverse portfolio of brands—including Bali, Graber, SunSetter, and Mecho—can be found in major retailers, designer showrooms, and commercial spaces worldwide. As a privately owned company, we are committed to delivering The Best Experience—for our consumers, channel partners, and associates—through innovation, quality, and exceptional service. 

Job Summary

Manage regional shop at home and installed services organization, programs and sales objectives.   Recruit, hire, train, assess, and develop Design Consultants to manage leads and deliver key results of our Shop at Home programs.   

Objectives

Drive Shop at Home sales for accountable regions

• Track and analyze key metrics
• Translate organizational and business unit goals into regional and individual goals
• Create action plans to achieve sales targets
• Set expectations and goals with Design Consultants
• Follow and report out on progress against actions and goals
• Assess risk and address misses by creating countermeasures

Manage performance of Design Consultants including goal and objective setting, performance review and corrective actions

• Prospect, interview, hire, coach and terminate associates as needed
• Coordinate and provide training including onboarding, product, program, selling and installation
• Set expectations and enable shop at home key practices with Design Consultants
• Own the shop at home lead from creation through installation and service
• Conduct field and site visits to stores, Design Consultants territories and consumer appointments to inspect expectations, reset standards and review performance
• Develop and deploy technology improvements and other key strategies

Establish and enhance customer relationships

• Identify and build customer relationships with District, Regional and National Sales Managers at key accounts (The Home Depot, Lowe’s, JCP, Empire Today, Graber Direct)
• Provide feedback on product, process, competitive activity
• Be an ambassador of SWF on quality, brand and value by managing issues and expectations
• Gather feedback, resolve issues, communicate resolutions and bridge relationships with customers to ensure SWF brands are first choice

Communication and Planning

• Regularly communicates with Customer Service, Field Sales, Retail Sales Managers and National Account teams
• Evaluate local action plans and strategies to achieve key results
• Review risks to plans, develop and communicate contingencies
• Report on progress against action plans and results

Education and Experience

• High school diploma, GED or equivalent.
• Perferred Associate degree or equivalent from a two-year college or technical school
• 1 to 3 years of previous related work experience.
• May require local licensing in some municipalities.

Knowledge, Skills, and Abilities

• Leadership, change management, goal deployment and action planning
• Inspiring and persuasive communication/presentation skills, with the ability to influence a broad range of people and personalities.
• Excel in high-pressure work environment that demands careful and meticulous attention to detail with emphasis on multi-tasking and prioritizing.
• Some experience on color in the home and love of interior design; previous window treatment experience required
• Consumer expectation setting and managing the consumer shop at home experience. Must have excellent soft personal skills in addition to selling and window covering knowledge
• Ability to assess jobsite and identify most appropriate solutions (squareness of windows, installation or operating obstacles, application conditions, etc.)
• Proficient with MS Office, mobile devices, email, CRM and the ability to learn and use new apps and technology

How We Work to Deliver a Best Experience: Our Culture 

Our Core Value: We do the right thing, always 

Our Seven Cultural Behaviors 

• Empowerment - We trust our people. 

• Ownership - We take 100% responsibility for our roles, actions, and results. 

• Leadership - We all lead by example and talk direct with respect (DWR). 

• One Team - We are One Springs Team. 

• Customer First - We consider our customers' needs before every decision. 

• Continuous Innovation - We are constantly learning, innovating, and improving. 

• Speed - We define priorities and operate with a sense of urgency and eligibility.