Springs Window Fashions

Field Technical Specialist

Requisition ID
2025-11687
# of Positions
1
Job Locations
US-WI-MIDDLETON | US-PA-Montgomery

Description

 

SunSetter Products, makers of SunSetter Retractable Awnings (manual and motorized) is America's largest manufacturer of deck and patio awnings. We have earned this leadership position thanks to over half a million customers who are enjoying SunSetter Awnings all over America. SunSetter was acquired by Springs Window Fashions in 2016.

 

 

Job Summary:

 

  • Provide service and technical support and product training to the whole SunSetter dealer network (before and after sale).
  • Primary point of contact for escalated order concerns/trouble shooting and site visits.
  • Must be able to lead and assist in measures and installations.
  • Provide troubleshooting and creative solutions when required for complex jobs/job sites.
  • Provide reporting to cross-functional team members, including Sales, Dealer Support, Product Development team, Technical Product Specialist, detailing issue resolution and educational improvements.
  • Be a resource for our quality team, providing feedback from the field.
  • In the off-season - technical support agent and help with documentation of technical documentation and training materials
  • Onboarding new dealers for Costco Shop-at-Home program that will grow exponentially in 2025 - with limited exterior experience - will need support on install, measurements for exterior
  • Work with SunSetter suppliers to help on training based on issues coming up in the field (example: work with Somfy on training for specific motor troubleshooting seen in the field).
  • Support in new product launches into adjacent categories - specializing in installation, measurements, contracting - pre and post launch (in-field feedback for development of product and install materials; examples could be special tools needs, special installation issues, bringing info from the field that could inform product development pre-launch and post launch improvements). Examples of product launches -  screens (recessed screens), pergolas
  • Support TSMs 
  • Travel estimate: 20-30% during peak season (April - July)

Requirements

Desired Skills and Experience

  • Associate's Degree - preferred
  • Ability to easily communicate with dealers and installers - great verbal and written communication skills
  • Skilled trade experience
  • Basic math and computer skills
  • Strong attention to detail
  • Previous experience with building codes and permits strongly desired (or willingness to learn them to help answer dealer question)

How We Work to Deliver a Best Experience: Our Culture

  • Our Core Value: We do the right thing, always
  • Our Seven Cultural Behaviors
    • Empowerment - We trust our people.
    • Ownership - We take 100% responsibility for our roles actions, and results.
    • Leadership - We all lead by example and talk direct with respect (DWR).
    • One Team - We are One Springs Team.
    • Customer First - We consider our customers' needs before every decision.
    • Continuous Innovation - We are constantly learning, innovating, and improving.
    • Speed - We define priorities and operate with a sense of urgency and agility.

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