• Coordinate with Business units when working with direct reports or teams - Administrative / Reporting Duties: 
  • Respond to inquiries/correspondence from internal/external customers.
• Quality / Productivity Assurance: 
  • Communicate quality information required for all customer service to ensure first contact resolution. 
  • Identify and appropriately communicate/assist in the resolution of product quality and service issues.
  • Communicate opportunities to management with recommendations or solutions.
• Assist Supervisor with Performance Management processes. Coach / Mentor Associates:
  • Ability to facilitate/lead teams in order to reach a positive outcome.
  • Communicate individual performance feedback to associate and supervisor to ensure goals are achieved.
  • Assist associates with order entry/processing questions.
  • Identifies and schedules training needs to aid associate in meeting job expectations and to further associate growth and development.
• Conducting classroom, and virtual training to associates, provide input on training materials in order to meet specific needs, monitoring new hires, and several other tasks as required by management.
• Mentor associates to encourage process improvement. Leadership:
  • Demonstrate ability to lead associates servicing all customer service.
  • Completion of special projects/teaming as assigned by Supervisors, Managers, etc.

Candidates should possess good oral and written communication skills, excellent presentation skills, computer literacy, innovative thinking, and good analytical and planning skills.

• Must have the ability to Coach, Mentor, and Train direct reports.
  • Minimum 2-3 years’ experience recommended.  
• Conducting classroom, and virtual training to associates, providing input on training materials in order to meet specific needs; monitoring new hires, and several other tasks as required by management.
• Ensuring that we are equipped with a workforce that can optimize its current and future goals, objectives and deliver quality services that can meet consumers’ requirements or needs.
• Developing new skills in employees, maximizing employee retention, and assessing or measuring the results of training.
• Possess strong analytical, problem solving and communication skills; (written, oral, listening, approachable).
• Excellent conflict resolution skills, good decision making and judgment.
• Ability to multi-task - organizes and prioritizes appropriately, and capable of dealing with ambiguity. 
• Willing to learn a variety of Business units (Retail, Designer Sales, Specialty areas).
• Basic product knowledge.
• Proficient navigation and understanding of current computer applications, i.e., systems, order management and data bases.
• Work a flexible schedule to include evenings up until 8 p.m.