Job Summary
Manage regional shop at home and installed services organization, programs and sales objectives. Recruit, hire, train, assess, and develop SWF network of Design Consultant associates and Window Treatment Specialist contractor agencies to manage leads and deliver key results of our Shop at Home programs.
Job Duties
Drive Shop at Home sales for accountable regions
- Track and analyze key metrics
- Translate organizational and business unit goals into regional and individual goals
- Create action plans to achieve sales targets
- Set expectations and goals with WTS contractors and Design Consultants
- Follow and report out on progress against actions and goals
- Assess risk and address misses by creating countermeasures
Manage performance of Design Consultants and WTS Contractor Agencies including goal and objective setting, performance review and corrective actions
- Prospect, interview, hire, coach and terminate associates as needed
- Coordinate and provide training including onboarding, product, program, selling and installation
- Set expectations and enable shop at home key practices with DC and WTS
- Own the shop at home lead from creation through installation and service
- Conduct field and site visits to stores, WTS/DC territories and consumer appointments to inspect expectations, reset standards and review performance
- Develop and deploy technology improvements and other key strategies
Establish and enhance customer relationships
- Identify and build customer relationships with District, Regional and National Sales Managers at key accounts (The Home Depot, Lowe’s, JCP, Empire Today, Graber Direct)
- Provide feedback on product, process, competitive activity
- Be an ambassador of SWF on quality, brand and value by managing issues and expectations
- Gather feedback, resolve issues, communicate resolutions and bridge relationships with customers to ensure SWF brands are first choice
Communication and Planning
- Regularly communicates with Customer Service, Field Sales, Retail Sales Managers and National Account teams
- Evaluate local action plans and strategies to achieve key results
- Review risks to plans, develop and communicate contingencies
- Report on progress against action plans and results
Travel Percentage (%): 40%